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Terms and Conditions

 

ORDERS, BACKORDERS and SPECIAL ORDERS

Orders

We have a cut-off time of 1pm for the same day dispatch of goods, this is dependant on available stock.
Most orders will be delivered to you within 5 working days.
You will only be informed if we have to order a part in and it's going to take more than 5 working days to obtain it.
We will not be held responsible if you book your car in for work and the goods are delayed, we suggest you only book it into a garage when you have the goods in your hand.
Next Day Delivery means Next Working Day once we have your parts it does NOT include Saturday or Sunday, it's next working day from the day we send it.
Example if you Order the Part at 2.00pm on a Wednesday and we have to order it in we usually would receive it Thursday (stock dependant) and dispatch it so it gets delivered on a Friday
If we list a part on the website this does NOT mean it is in stock, it just means the part was available when we uploaded the parts to the website.
We advise you to check stock availability BEFORE you order, especially if you require the part urgently.
We get many customers who do not bother to read these terms then try to blame us for that,
Sorry but if you cannot be bothered to read them then that is hardly our fault.


Backorders

Goods that require a timescale of more than 5 working days for us to obtain are considered to be BACKORDERS.
You will be informed if an item is on backorder with our suppliers and an approximate timescale will be given (whenever possible). Backorders need customer approval via phone or email before we go ahead, the item can be cancelled if you're not happy with the timescale given.

Special orders

Specially made goods, personalised items and goods that require ordering from another country are considered to be SPECIAL ORDERS.
These can be dealt with over the phone but everything must be confirmed in writing either by email, fax or letter.
Once confirmed, ordered and payment taken; the item(s) CANNOT be cancelled.

NOTE: For ALL Order Types, the timescales given are those of our suppliers, these may change and this is out of our control.

PRICING

Pricing errors on the website will be honoured where Viamoto are not making a loss.
Pricing errors in our favour will be corrected and any customers affected will be refunded.
Margins on Original equipment parts eg. Dealer OE Parts are so small that even a small rise in price
will wipe out any profit we make. As the manufacturers pricing is beyond our control we will inform customers of any
price changes before we order parts and customers can choose to accept or cancel.
The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.
Delivery of the goods is where we deem the contract is legally binding

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DELIVERY OF YOUR GOODS

Delivery Times & Missed Delivery Procedure

The day we despatch the goods we will also send an email to the address you provide with details of your parcel/package.
Someone will need to be at the delivery address to sign for the package, preferably the cardholder.
If you are out when the courier attempts to deliver your parcel, they should leave a card with a contact number for you to arrange a new delivery date.
If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail, which may or may not require a signature.
Courier deliveries are made Monday to Friday.
Royal Mail deliveries are made Monday to Saturday.

Items Returned Undelivered

Undelivered Parcels/packages do from time to time get returned to us, we understand mistakes can be made by ourselves, couriers and customers.
With each undelivered parcel we use the reasons for return as the basis of how it will be dealt with.
In other words; If it's our fault then we will pay for any redelivery, if it is the courier who is at fault then they will redeliver free of charge and if it is you the customer who is at fault then you will pay for the redelivery.

Items Damaged in Transit

Your item(s) should be inspected for damage upon receipt.
Any damage must be reported via Phone or email within 3 working days of receipt.
In the unlikely event of you receiving damaged goods we will arrange for the collection of the damaged goods & replace or refund monies for item(s) at customer's discretion.

Items Missing from Order

If any item(s) are short or missing, please inform us within 3 working days from the receipt of your goods.
Our contact details are HERE

Short or missing item(s) will be sent as a matter of priority at our cost or can be refunded at customer's discretion.

Return of Non Faulty Items is dealt with HERE

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WARRANTY CLAIMS

All warranties for products are provided entirely by the manufacturers and are subject to their terms and conditions, however if you wish to pursue a warranty claim we shall act on your behalf and shall treat all claims as a matter of urgency.
Some goods will need to be returned directly to the manufacturer, some will need to be returned to us.
The cost of returning the alleged faulty item is to be paid by the customer.
If a manufacturer decides that a warranty claim is not valid then compensation will not be payable.
Customers are reminded that the majority of warranty claims are due to incorrect fitment & fitment of a new part to worn parts, which in time causes the failure.
To give a couple of examples, a new clutch fitted to a worn and uneven flywheel or a new wheel bearing fitted to a hub that distorted due to the original wheel bearing overheating.
Neither of these would give rise to a warranty being honoured.

Complaints

Should you wish to complain, these can be made via phone, email, post or fax giving as much detail as possible.
We will deal with all complaints within the guidelines set out by the
Office of Fair Trading,
Distance Selling Regulations
The Sale of Goods Act 1979 & Amendments thereof.


Legal Stuff

We will not be held responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause or causes beyond our reasonable control.
We may alter these Terms and Conditions at any time.
If any of these Terms and Conditions prove to be unlawful, invalid or unenforceable, the remainder of these Terms and Conditions will continue to have full force and effect.
We are committed to protecting your privacy.
We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998).
These terms and conditions do not affect your statutory rights as a consumer.
The website is controlled and operated in the UK.
Any terms and conditions concerning this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

Errors and Omissions Excepted.

Copyright © Viamoto 2013