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Returns

 

RETURNS

Unwanted Non-Faulty Goods

1. You have a period of 14 days after the day of receipt to notify us of any goods you wish to return.
Please do this via Letter, Email or Fax so we have a record of this notification.
We reserve the right to refuse return of Specially Ordered items, bespoke items & items ordered in from another country.
NOTE: We reserve the right to refuse returns if notified outside of this 14 day period.
From the date of notification you then have 21 days to adequately package and return the goods to the address we specify.
Goods received outside of this period will held for you to either pay us the return postage or have them collected at your cost using a courier service.
If you have not collected them within 3 months then we will dispose of the goods however we see fit.

2. Goods must be in their original packaging, they should not have been fitted or used and must be in an as new re-saleable condition.

3. We do not accept for return, goods that have been manufactured to your specifications, personalised in any way or items specially ordered in from another country on your behalf.

4. Items being returned by you are to be returned at your cost.
We can, however, if required, arrange for the collection of the goods using our own courier but bear in mind we need 24 hours notice to arrange this. We will also need the collection point address and telephone number.
Please ensure the goods are packaged and ready from 8am onwards on the day of collection.
The cost for this collection service will then be deducted from any refund that is due to you.

5. It is YOUR responsibility to ensure that the goods being returned are insured, packaged adequately and arrive back with us undamaged. The insurance from our own courier (and many others) is only the standard insurance which works out at approximately 12.00 per kg, which is inadequate for most items. You can pay for additional insurance which we do advise if the goods are especially valuable. The cost for this depends upon the value of the goods.

6. Returned Goods that arrive back with us in a damaged condition will be held until you make a decision on what should happen to them. If you require them to be returned to you then this will be at your cost. The above does not affect your Statutory rights.

Surcharge Items

We may sell items that have a surcharge applied at checkout which is refunded upon return of your old unit.
The return carriage costs of the old unit are to be paid by the customer.
The surcharge is refunded within 3 working days from when we receive the old unit.
You have 6 months from date of order to return the surcharge unit.
We will not accept surcharge returns over 6 months old & you will lose your surcharge.

See Terms & Conditions for Faulty Goods, Items damaged in Transit & Warranty Claims